Privacy Policy

Play to Learn Early Learning Centre Last updated: 24 July 2026

Play to Learn Early Learning Centre (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and share personal information in accordance with the New Zealand Privacy Act 2020.

Information we collect

We may collect personal information when you:

• Submit an enquiry through our website or a form on social media (such as a Facebook or Instagram lead form), including your name, phone number, email address, your child’s age, the days or hours of care you are interested in, and any message you send us
• Enquire about or enrol your child at our centre, including information about your child that is necessary to provide safe, appropriate care and education
• Contact us by phone, email, or social media
• Visit our website, where we collect limited technical information through cookies and similar technologies (see “Cookies and analytics” below)

How we use your information

We use personal information to:

• Respond to your enquiries and provide information about our services
• Arrange visits, casual bookings, and enrolments
• Provide early childhood education and care, and meet our obligations under New Zealand education and health and safety law
• Communicate with you about your child and our centre
• Improve our website, services, and advertising

Cookies and analytics

Our website uses cookies and similar technologies, including Google Analytics and the Meta (Facebook) Pixel, to understand how visitors use our site and to measure and improve our advertising. These tools may collect information such as your device type, browser, pages visited, and general location. You can manage or disable cookies in your browser settings. Information collected by these tools is subject to the privacy policies of Google and Meta respectively.

Sharing your information

We do not sell your personal information. We may share personal information with:

• Trusted service providers who help us operate our business, such as our customer relationship management (CRM) system, website hosting, and email providers
• Advertising platforms (such as Meta and Google) in aggregated or limited form to measure advertising performance
• Government agencies where required by law (for example, the Ministry of Education)

We take reasonable steps to ensure any service provider we use protects your information appropriately.

Storage and security

Personal information is stored securely in our administrative and CRM systems, some of which may be hosted on servers located outside New Zealand. We take reasonable steps to protect personal information from loss, misuse, and unauthorised access, and to ensure overseas providers offer comparable privacy protections.

How long we keep information

We keep personal information only as long as needed for the purposes described above, or as required by law (for example, enrolment records we must retain under education regulations). Enquiry information that does not lead to an enrolment is deleted or de-identified within a reasonable period.

Your rights

Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you or your child, and to ask us to correct it. To make a request, contact us using the details below. If you have a concern about how we have handled your information, please contact us first so we can try to resolve it. You may also complain to the Office of the Privacy Commissioner (www.privacy.org.nz).

Contact us

Play to Learn Early Learning Centre Te Rapa, Hamilton Email: admin@playtolearnelc.co.nz Phone: 07 850 5064

We may update this policy from time to time. The current version will always be available on this page.